The Voice over IP (VoIP) category covers a lot of ground, from Google Voice, which offers virtual numbers, to major corporate accounts with ISPs and standalone providers that install cloud-based PBX services.
This year, 12 VoIP brands received enough responses in our Business Choice survey to be included in the mix.
But one particular vendor remains the most worthy of your office's consideration.
Voice Over IP Providers for 2020
Business Choice Winner: OOMA
This is the seventh year in a row that Ooma's VoIP service has crushed the competition, according to Daxdi readers who use it.
There isn't a single measurement we ask about—satisfaction, cost, ease of use, likelihood to recommend—where Ooma doesn't dominate.
Ooma has won top honors in Daxdi’s VoIP category for the last seven years, and 2020 isn’t going to alter that.
In our survey this year, Ooma was the most used vendor by far, which in many other categories doesn't help—simply because a company is ubiquitous, especially in business, doesn't make it beloved.
Ooma is both.
Ooma has the top score in every single category of our survey.
That's really all you need to know.
Browse the chart below for each section and you'll see it clearly.
Most of Ooma's scores are even above 9.0 (out of 10).
One exception is the overall satisfaction score—the most important number we look at when determining Business Choice Award winners—but at 8.9, it's still worlds ahead of other top brands.
Ooma's lowest score is actually for tech support, but that still-stellar 8.8 tells you that Ooma is a company worth calling when you need help.
Is there another VoIP system worth considering among the vendors that made the cut this year? Definitely.
Our Editors' Choice, RingCentral, also scores incredibly well.
Not enough to overtake or even equal Ooma's numbers, but it came close in many cases, including an excellent 8.6 for overall satisfaction.
Its score overall is a nice lift from the 8.1 it received last year, when it was in sixth place.
It's interesting to see big names like Avaya and Mitel back on the list this year, but the corporate-leaning vendors have dismal scores, indicating that office users are not huge fans.
ISPs with VoIP services—like Spectrum, Verizon, and AT&T—were all pretty middle of the road.
For expert opinion, read The Best Business VoIP Providers for 2020.
Recommended by Our Editors
Here's the full table of results for Business Choice 2020: Voice over IP Services:
The Daxdi Readers' Choice survey for Voice over IP Services was in the field from January 27, 2020, through February 17, 2020.
For more information on how the survey is conducted, read the survey methodology.
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