(Photo by Roy Rochlin/Getty Images)Apple closed its retail stores indefinitely due to the coronavirus outbreak, but it did alert customers to pick up their devices left for repair prior to those closures.
Some customers didn't heed that warning, however, an Apple spokesperson tells Business Insider.
Now, they're left waiting until the Cupertino-based company reopens locations in the US and around the world, which could take up to several months.
Customers should've received a call or email before March 16.
Apple shut down its retail operations on March 14, but it still let customers pick up their devices for two days after that.
While many customers did retrieve their devices in a timely manner, others didn't show up and are currently stuck waiting for the retail stores to reopen.
If you're a customer whose device got sent out to a repair center, Apple should get in touch to coordinate a return.
Apple will not distribute them back to the customer's local retail store for pickup.
Apple first announced the closures on March 13.
Since then, it transitioned the expected reopening date from March 27 to an undetermined timeframe.
All retail stores outside of China are to remain closed until further notice.
Corporate offices are also limited, and Apple introduced expanded leave policies covering illness, mandatory quarantining, and childcare.
It appears that Apple has continued paying both salaried and hourly employees during this crisis.
Recommended by Our Editors
No one knows when the coronavirus outbreak will get under control and allow businesses to resume normal operations.
Apple isn't completely offline, though.
It'll still sell products, including the new MacBook Air and iPad Pro models, through its online store as long as couriers can ship them.
(Photo by Roy Rochlin/Getty Images)Apple closed its retail stores indefinitely due to the coronavirus outbreak, but it did alert customers to pick up their devices left for repair prior to those closures.
Some customers didn't heed that warning, however, an Apple spokesperson tells Business Insider.
Now, they're left waiting until the Cupertino-based company reopens locations in the US and around the world, which could take up to several months.
Customers should've received a call or email before March 16.
Apple shut down its retail operations on March 14, but it still let customers pick up their devices for two days after that.
While many customers did retrieve their devices in a timely manner, others didn't show up and are currently stuck waiting for the retail stores to reopen.
If you're a customer whose device got sent out to a repair center, Apple should get in touch to coordinate a return.
Apple will not distribute them back to the customer's local retail store for pickup.
Apple first announced the closures on March 13.
Since then, it transitioned the expected reopening date from March 27 to an undetermined timeframe.
All retail stores outside of China are to remain closed until further notice.
Corporate offices are also limited, and Apple introduced expanded leave policies covering illness, mandatory quarantining, and childcare.
It appears that Apple has continued paying both salaried and hourly employees during this crisis.
Recommended by Our Editors
No one knows when the coronavirus outbreak will get under control and allow businesses to resume normal operations.
Apple isn't completely offline, though.
It'll still sell products, including the new MacBook Air and iPad Pro models, through its online store as long as couriers can ship them.
