Frequently asked questions

Daxdi is the largest auction house in the world with over 200 auctions every day. You can buy exclusive products at unique prices.

Currently there are 7 types of auctions available, public descending auctions, public ascending auctions, private descending auctions, private descending auctions, mysterious auctions, Royale auctions and Premium auctions, there are also online draws for Daxdi club members and Cryptocurrencies lotteries avaliable for all users. We work every day to offer you new types of auctions and new features.

You can find all kinds of products, from basic and low value products to luxury and exclusive products.

Its very simple, you just have to be over 18 and create an account, its totally free and it only takes a few seconds.

At Daxdi we offer you a lot of advantages, daily rewards, a loyalty system with which we reward your participation in daxdi with great discounts, gifts and points. And of course the possibility of buying the product you have bid on if you do not win the auction by returning the bids made and this is not all, you have a whole world of possibilities that you will have to discover yourself.

Not directly, but each and every product auctioned at Daxdi can be redeemed for its cash value which you will receive in your bank account.

You can make your payments by credit card through Zentica Payments' secure payment gateway, you can also make your payments with cryptocurrencies such as Bitcoin, Ethereum or Litecoin.

Each user can only have one account at daxdi, if we detect duplicate accounts they will be excluded from daxdi indefinitely and with no possibility of creating new accounts.

You only have to pay the final price of the auction, there are no additional charges and shipping costs are always free. Remember that you also have the option to receive the value of the won product in FIAT money in your bank account or in cryptocurrencies in your wallet. Once you have paid the final price of the auction you will be able to select the option of your choice.

Of course, all products auctioned at Daxdi are new with manufacturers warranty and invoice.

No, all our auctions have free shipping, you only have to pay the final auction price, no hidden charges.

Yes, we ship to any country in the world where Daxdi is present. Shipping times may vary slightly depending on the country of destination of the product.

Of course, once you have paid for the auction you will have the option to decide whether you want to receive the product or the money in your bank account.

You are bidding against registered users just like you, Daxdi has an auction software regulated by the US authorities, we do not make any alteration to the normal course of auctions. We are subject to constant review by the US authorities to ensure that our users are provided with a fair game and a fair auction platform. Daxdi is the only regulated auction house in the world, you have all the guarantees when you participate in our auctions.

The auctions end when the countdown reaches zero.

With each bid placed within the last 10 seconds the countdown will return to 10 seconds remaining, this guarantees good battles between users and the need to create a good bidding strategy to win.

Yes, you have the Daxdi assistant at your disposal on the details page of each of our auctions, you only have to enter the number of bids you want it to make for you, and your assistant will create an automatic strategy for you, bidding within the last 10 seconds to the last second to disconcert your rivals, at the same time you can make manual bids. Your assistant will bid for you until the auction ends or until the configured bids are exhausted.

Yes, of course, the only difference from users residing in countries where Daxdi operates is that instead of receiving any product you have earned you will always receive the value of the product in cash in your bank account or in cryptocurrencies in your wallet.

Yes of course, all products auctioned at Daxdi are new and you will receive with your product the original manufacturers warranty and the invoice.

Zero, shipping costs are free for any country in the world.

All shipments are made with express transport companies so you will receive your product at home in a maximum of 3 working days for most countries, there are some exceptions that can take up to 7 days since the moment in which the payment of the final price of the auction is made.

You only have to pay the final price of the auction, there are no shipping costs or hidden charges.

When you win an auction you will receive an Email with payment instructions. You have to access your account, your administration panel and you will see a notification that you have a won auction pending payment with a link to make the payment, just follow the instructions to make the payment.

When you have made the payment for your won auction you will see 2 options, receive the product or receive the cash, select receive the cash, enter your bank account correctly and in a maximum of 72h you will have the money in your bank account.

The transfer is made instantly and automatically once your account details have been confirmed, so within a maximum of 72 hours you will have the money in your bank account.

Of course, an express delivery company will pick up your product in poor condition and deliver the new one to you.

You can open a support ticket from your user panel, our support department will respond within 2 hours.

It is not possible, if you have selected to send the product initially and have already received the product we cannot make the exchange for money.

Yes of course, all Daxdi products are shipped with the original purchase invoice and the manufacturers warranty.

Just go to the registration page, fill in all the fields correctly and register, you will receive a confirmation and activation email in your email, click on the link in the email and you will have your account ready to start bidding at Daxdi.

Please go to your email inbox and open the email you received from Daxdi, you will need to click on the link in the email in order to activate your account and access it. If you have not received the email in your inbox check your SPAM folder. Once your account is confirmed, we will give you some free bids and you will be able to enter your account with your username and password.

Please check your inbox and your spam folder, sometimes it can get to spam, if it has gotten to spam mark the sender as safe for future notifications. If after 5 minutes you have not received any emails you may have entered your address incorrectly, try registering again or contact us.

Please make sure you have entered your email address correctly when registering, try to register again with your email address and if you see the error that the email is already in use when you register please wait a few more minutes to receive the confirmation email, sometimes it can take a few minutes. If after 5 minutes you have not received the email, please send us an email to support@pakapuka.com from the registered email account so that we can manually activate it and check the error in the sending.

You can only have an account, if for some reason, you can only create a new account if for some reason you could not activate your first account and you created a second account with a different email address.

Go to the login page and click on RECOVER PASSWORD, on the password recovery page you will only need to enter your email address so that we can send you a new password to access Daxdi.

Please make sure you have correctly entered your email address with which you have registered and check both your inbox and your SPAM folder. If you have received the email in the SPAM folder, add the sender as the desired email so that any new notification always goes to your inbox.

Send us an email at support@pakapuka.com from the email account associated with your Daxdi account so that we can check the problem with sending your new password and generate a new one for you.

Sometimes we perform random security checks, in these cases we may ask you to send us a copy of your ID and proof of your current residence.

We will open a new ticket asking you to send us the documentation, you will also receive an email and a notification when you access your account.

If, as a regulated auction house, we are obliged to cancel the accounts of any user who requests it or apply any type of restriction that the user considers appropriate, to request it you only have to open a new ticket or send us an email to support@pakapuka.com.

You only need to register and create your new account at Daxdi, the only requirement is that you are over 18 years old.

All public ascending auctions start with a starting price of 0.01, with each bid placed the price will increase by +0.01 and each time a user places a bid during the last 10 seconds the countdown will return to 10 seconds remaining, the auction will end when the countdown reaches zero and for this to happen no bids must be placed in the last 10 seconds of the auction.

No, there are auctions that cost 1 Daxdi coin, 2 Daxdi coins, or more. You can see the Daxdi coins required to place a bid in the acution information.

To participate in a private auction you have to buy a seat, each seat has a cost in Daxdi coins that you will pay with the Daxdi coins you have in your account. When you buy a seat, you'll see that the auction color changes for you indicating that you already have access to that auction and can now bid.

Private auctions have a limited number of seats to participate in it, each user has to buy their seat to be able to participate in the auction. When all seats are sold an email will be sent to all participants indicating that the auction will start within 24 hours. From that moment on you can bid on the auction and configure the Daxdi assistant if you wish.

No, only users who have bought a seat can participate in private auctions.

Each auction has a different cost for its seats, you can see this by clicking on the buy auction seat button.

No, when you buy a seat you can't cancel your purchase.

Use your Daxdi assistant to bid for you, enter the number of bids you want your assistant to place for you and activate it, it will bid for you until you win the auction or until you run out of Daxdi coins that you have indicated to the assistant that it can spend.

Yes, the Daxdi assistant is available for all auctions, you just have to activate it from the details view of each auction.

Use the buy now feature in the auction, you can buy the item you were bidding on by subtracting the value of all the bids placed in the auction.

You only have to pay the final price of the auction, you don't have to pay any shipping costs or any kind of hidden charges.

After paying the final price of your auction you can choose between the 2 options, receive the item at your home or receive in money the value of the product, select to receive in money the value of the product, enter your bank details and confirm your details, the transfer will be made automatically and in a maximum of 72 hours you will have the money in your bank account.

After paying the final price of your auction choose the option -redeem for cryptocurrencies-, you will need to select the cryptocurrency in wich you want to be paid and enter your wallet address, the payment its processed instantly and automatically after the confirmation.

You have to access the details page of the auction in which you want to activate it, there you will see your daxdi assistant in which you only have to enter the amount of bids you want it to place for you and activate it, from that moment your assistant will bid for you.

When your assistant is activated you will see a button to edit its settings, click the button and enter the new amount of bids you want your assistant to make for you, save the changes, and you have your assistant updated with the new settings.

If your Daxdi assistant is activated, you will see a button to deactivate it in the auction details view, you only have to click on the button to make your assistant stop.

Your assistant is very clever, he will make the bids in any second between the last 10 seconds of each auction, he will learn from your behavior and way of bidding to be able to make your bids better and better and create the best strategy.

Make sure you have enough Daxdi coins in your account, you can't set up your assistant with more Daxdi coins than you have in your account.

You can activate it at any time if the auction is open for bidding. In the case of private auctions, you can set it up from the moment you have bought your seat.

You can make all your card payments through the Zentica Payments secure payment platform and also with cryptocurrencies.

You have to access your account to buy any Daxdi coins package, select the one you prefer, make the payment with your credit card or cryptocurrencies and at the end you will automatically have the Daxdi coins in your account.

You have to access your user panel, from there you can see several notifications that you have a won auction that is pending payment with the link to make the payment. You can also click on my won auctions to see all the auctions you have won and make the payment for the ones you have pending payment.

You have 3 days to make the payment for the auction, if after the 3 days you have not made the payment for your auction we will assume that you renounce to the won auction.

Please update the page and if the Daxdi coins continue without being credited to your account, open a support ticket so we can review the issue and credit your Daxdi coins.

On the Daxdi Coins purchase page select the -Pay with cryptocurrencies- option, you will be redirected to another page where you must select the Daxdi Coins package you want to buy, when you click on the pay button, you will be able to select between Bitcoin, Ethereum or Litecoin to make the payment.

Cryptocurrency payments may take a little longer to confirm as they require several confirmations on the Blockchain until the transaction is confirmed. Normally it takes about 5 minutes to be confirmed, if the network is saturated it can take a little longer even up to 30 minutes. If after 30 minutes you have not received your Daxdi coins, please open a support ticket for us to review the transaction manually.

They are usually processed through Coinbase, one of the world's leading cryptocurrency operators. Making the payment is very simple, just scan the QR code shown on the payment page and send the exact amount to the indicated address or if you have a Coinbase account, you can access it and make the payment automatically.

At the moment you can make payments with Bitcoin, Ethereum and Litecoin.

Daxdi is the only auction house regulated by the US authorities. Our software is under constant review by the US gaming authorities to ensure it always complies with the regulations, making Daxdi the most secure auction platform to bid on. Daxdi is the only platform that can guarantee that there is no manipulation of any kind in any of our auctions.

Yes, all users have access to the same promotions, discounts, etc. The only difference is the level of each user that the higher the level, the better and greater the benefits, discounts and promotions.

We have a very strict control with the accounts of each one of our users, each account is associated to an IP and a MAC address, if we detect any type of anomalous activity in the IP or MAC addresses they will be reviewed instantly and in the case of confirmation of duplicate accounts all associated accounts will be excluded indefinitely from being able to access Daxdi as well as the possibility of creating new accounts.

These are points that you get by performing different actions in daxdi, simply by placing bids, accessing daxdi every day, buying Daxdi coins, etc. By using your daxdi points to buy in our points shop you will only be able to use your points for free.

You will get your first Daxdi points by completing your profile information and your address, then you will be able to earn points by bidding on auctions, winning auctions, inviting friends, writing your testimonials about Daxdi, buying Daxdi coins, with the daily reward system by accessing your Daxdi account every day, upgrading your user level... every action you take at daxdi gives you points and the higher your user level the more points you will get for the same actions.

Access the points shop, look for the product you want to obtain and check the points you need to buy the product. If you have enough points and you fulfill the requirements to be able to redeem your points, you will only have to access the product and confirm the purchase. The points will be deducted from your account and if the product is digital you will receive it instantly and if it is physical we will send it to your home in a maximum of 72 hours.

In your user panel you can see -Redeemed Gifts- there you can see all the list of products you have bought with your points.

No, it's totally free, you only pay with your points.

No, when you redeem your points for any product you do not have the possibility of return or exchange, so think about the product you want before to confirm your purchase.

It's our way of thanking our users for their loyalty to Daxdi. All users start with the Ruby Level, which has no special benefits, there are a total of 5 different levels, each level has special benefits, discounts and much more, to increase your Daxdi user level you need reach expenditure goals, for that you count all kind of payments, Daxdi coins, prices of won auctions paid, products bought... You can see the remaining amount you need to upgrade to the next level in your main user panel.

With the Crystal level you will get the following benefits, 5% discount on all Daxdi coins packages, 10% more Daxdi points for each daxdi action, 10% discount on all seats for private auctions, and better gifts in the daily reward system.

You will get are the following, 10% discount on all Daxdi coins packages, 20% more Daxdi points for each daxdi action, 20% discount on the purchase of seats for the private auctions, and better gifts in the daily reward system.

The benefits are as follows, 20% discount on all Daxdi coins packages, 35% discount on seat purchases for private auctions, 35% more Daxdi points for each action performed at Daxdi and more and better gifts in the daily reward system.

It's the higher Daxdi user level and the benefits are 35% discount on all Daxdi coins packages, 50% discount on the purchase of seats for the private auctions, 50% more Daxdi points for each action performed at Daxdi and better gifts in the daily reward system.

No, you will always accumulate your expenses without any limit or expiration, you can level up in 2 days, 3 months or 4 years, there is no expiration time for accumulated expenses.

No, only you will know your level.

You can make cash or FIAT withdrawals to your bank account or in cryptocurrencies to any wallet.

Only for withdrawals to your bank account you need to verify your identity. For withdrawals with cryptocurrencies to external wallets as well as to your Daxdi wallets you do not require any kind of identity verification.

There is no restriction, once your identity is verified you can enter any bank account you own in any country or jurisdiction in the world.

No, following the principles of cryptocurrencies and their value contribution as an anonymous payment method, you can make withdrawals to any cold or hot wallet without having to provide any kind of identification.

The transfer is done instantly and automatically, so depending on the network saturation it may take between 2 and 30 minutes to reach your wallet.

Transfers to the bank account you have selected are processed automatically and instantly once confirmed, depending on your destination bank it can take up to 72 hours, although they are usually received within 24 hours.

Yes, before confirming the withdrawal you will be able to select the currency in which you want to receive your money, the currency conversion has no additional cost or charge.

You can make withdrawals in the same cryptocurrencies with which you have your own walllets in Daxdi, which are currently -USDT-, -EGLD, -BTC-, -LTC-, -ETH-, -DOT-, -SOL-, -AVAX-, -LUNA-, -BNB-, -BCH-, -ZEC-.

To activate and generate your Daxdi cryptocurrency wallets you have to access your user account, your user panel, go to the -my cryptocurrencies- section and there you will be able to see your wallets if you have already generated them or generate your new wallets if you have not generated them before.

You can use your wallets to send and receive cryptocurrencies. All the cryptocurrencies you earn in Daxdi will automatically go to your Daxdi wallets. In order to participate in cryptocurrency raffles and lotteries you need to have cryptocurrencies in your wallets.

Access your user menu, go to the -my cryptocurrencies- section and you will see all your wallets, each of them has the option to make a deposit, click on the deposit button and you will see both the QR code and the address of the wallet of the cryptocurrency you want to receive. Send it to that wallet using the address and network indicated on the deposit screen, and in a few minutes you will have your cryptocurrencies available in your Daxdi wallet.

Go to your user menu, go to the -my cryptocurrencies- section and you will be able to see all your wallets and the balance of each one of them, each one of them has the option to make a withdrawal or send, click on the withdraw button and enter the wallet you want to send your cryptocurrencies to and select the sending network. Confirm your transaction and the operation will be executed, in a few minutes you will receive your cryptocurrencies in the wallet you have entered.

The minimum amount required to withdraw from your Daxdi wallets to any external wallet is the equivalent amount of 20 USD in the selected cryptocurrency.

Yes, when you generate your wallets new wallets are generated to which only you have access, therefore the addresses are unique for each user.

Yes, you can convert your cryptocurrencies into Daxdi coins, into raffle tickets, or use them to participate in cryptocurrency raffles.

Yes, using your wallets to both send and receive cryptocurrencies, exchange them for any Daxdi asset, exchange any Daxdi asset whether it be auction-winning products, FIAT money or cryptocurrencies into the cryptocurrency of your choice. In this way you will have access to all the features of Daxdi in a completely anonymous way, since with the use of cryptocurrencies we do not require any type of identification.

You should know that in Daxdi we have 2 different types of online lotteries, the normal lotteries which can be accessed and participated only by users who are members of the Daxdi Club, if you are a member of the Daxdi club you can participate in the lotteries by buying tickets in any lottery with your lottery credits. On the other hand there are the online cryptocurrency lotteries or draws, with a somewhat different operation to the normal lotteries, but in these draws can participate any registered user, you only need to activate your Daxdi wallets, deposit in your wallet the cryptocurrency with which you want to participate in the draws and purchase your ticket in any draw that accepts the cryptocurrency you have deposited.

The lotteries or raffles for Daxdi club members require users to purchase one or more tickets to participate in them, each ticket has a number assigned to it. The cost of the tickets varies and depends on the number of tickets and the value of the product to be raffled. When all the tickets or raffle numbers have been sold, the raffle starts automatically, it has a duration of 5 minutes and the system will select 3 numbers completely randomly, which correspond to the 3 winners. If a user has won a physical product will appear instantly in your user panel as pending confirmation, so you can confirm whether to receive the product or exchange it for its value FIAT money or cryptocurrencies, once confirmed the transaction is done. If you have won a digital product or asset from Daxdi, you will receive it instantly in your account.

The lotteries for Daxdi Club members have 3 prizes, the first prize corresponds to the product or asset that is being raffled, the second prize has an assigned amount of Daxdi coins and the third prize has an assigned amount of lottery tickets.

Yes of course, the winner of the first prize will be able to see it instantly in his user account in the section -my won raffles- , waiting for confirmation, so you can select if you want to receive the product at the address you have registered in your account or if you prefer to exchange it for its value in cash or in cryptocurrencies. If you choose to exchange it for its cash value, if you already have a bank account registered for withdrawals, the transfer will be executed instantly and the estimated time for you to receive it in your account is between 24 and 72 hours, depending on your bank and the jurisdiction in which it is located, although it is normal that before 24 hours it is already reflected in your bank account.

Yes of course, the winner of the first prize will be able to see it instantly in his user account in the section -my won raffles- , waiting for confirmation, so you can select if you want to receive the product at the address you have registered in your account or if you prefer to exchange it for its value in cash or in cryptocurrencies. If you choose to exchange for its value in a cryptocurrency, the first thing you have to do is to have Daxdi wallets activated, if you already have them activated, you just have to select the cryptocurrency in which you want to receive the value of the product and it will be automatically credited to your Daxdi wallet. You can access your Daxdi wallet to withdraw cryptocurrencies to any other external wallet.

Yes, if a user has more than one ticket or number purchased in the raffle has chances to be eligible for more than one prize, since the winning numbers are taken completely randomly regardless of whether the user assigned to a number has already been awarded or not.

The cryptocurrencies raffles have between 2 and 5 prizes, all the prizes are distributed in the cryptocurrency with which you have participated in the raffle, and any user without the need to verify his identity or to be part of the Daxdi club can participate in them, these are the main differences between these raffles and the Daxdi Club raffles. In the cryptocurrency raffles only cryptocurrencies are raffled in different amounts, to participate in them you only have to have at least one unit of the draw cryptocurrency in which you want to participate in your wallet to be able to buy a ticket or number.

All draws have between 2 and 5 prizes, depending on the number of tickets available in the draw. All prizes are paid out in the cryptocurrency with which you entered the draw.

You receive them in your Daxdi wallet, when you receive your rewards you can withdraw them to any external wallet.

To deposit cryptocurrencies you need to activate and generate your Daxdi wallets, to do this go to your user menu, and look for the option -My cryptocurrencies-, if you have already activated and generated your Daxdi wallets you can see them, if you have not yet generated them, you will see a button to generate your wallets, click on the button -Create wallets-, wait a few seconds and you will be able to see your wallets. Each wallet has different options, in this case, click on the deposit button on the wallet of the asset you want to deposit, and you will see a screen with a QR code, the address of your wallet and the network. You can scan the QR code to send it to you or copy the address from your wallet, select the network indicated on the deposit screen, and once the transaction is completed wait a few minutes for it to appear in your Daxdi wallet. Deposits, depending on the cryptocurrency and network used, can take between 2 and 30 minutes to reach your Daxdi wallet.

Currently Bitcoin, Ethereum, Litecoin, SOL, AVAX, LUNA, BNB, DOT, EGLD, BCH, USDT lotteries and draws are held.

Access your user panel, look for -My cryptocurrencies-, and there you will see all your Daxdi wallets and their balance. To withdraw any cryptocurrency to any external wallet, click on the withdraw button, enter the amount you wish to withdraw and the network, once the transaction is confirmed you will receive your cryptocurrencies in your external wallet, the transfer takes between 2 and 30 minutes depending on the cryptocurrency and the network used to send it.

On the details page of each draw you can see the prizes for each winner and the number of winners the draw will have.