個人情報保護方針

ダックスディは、当社のオンラインプラットフォームを訪問および使用するユーザーの個人データを処理します。 Eveneon LLC, は、この目的のためにデータを管理します。このプライバシーポリシーでは、当社がどのようなデータをどのように処理しているか、その方法と理由、およびお客様の権利について正確に説明します。

当社がクッキーやその他の追跡方法を利用して個人データを収集する方法についての詳細をご希望の場合は、当社のクッキーポリシーをお読みください。本ポリシーで使用する大文字の用語は、当社の利用規約で定義しています。

当社が収集・処理する情報

When you use our Online Platform we will ask you for this information, Creation of an account. When you create an Account with us we ask you to add your email address with a secure password. You can also use a social networking account, such as Facebook, to create a Daxdi Account. If you create an account through social networks, we will receive basic information from your social networks account, which we will use to create your account, including the email address associated with your social networks account. We may also receive information about status updates or content that you have viewed or clicked on while using that social networking account. In addition, you can check and change the privacy settings on the relevant social networking site, which will change which information we have access to.

Daxdiのプロフィールを作成します。アカウントを作成した後、オンラインプラットフォームのすべての機能をご利用いただくために、お客様の氏名、Eメールアドレス、電話番号、住所などの追加情報をお聞きします。また、お客様の生年月日、銀行口座番号、VAT番号（該当する場合）、企業の商工会議所番号をお聞きすることがあります。これらの情報は、お客様に連絡を取るため、ロットの発送や回収を確実に行い、お客様が支払いや返金を受けられるようにするために必要となります。

カスタマーサービス。お客様が当社のカスタマーサービスチームに連絡したとき、またはカスタマーサービスチームがお客様に連絡したとき、当社はその連絡の理由に関する情報を収集します。また、お客様が電話や電子メールで当社に提供した情報も収集します。また、お客様は、当社のオンラインプラットフォームを介して他のユーザーとコミュニケーションをとることができます。お客様がこの機能を使用する場合、当社は、詐欺防止、リスク評価、調査または顧客サービスの目的でお客様のメッセージを確認、スキャンまたは分析することがあります。

ブラウザからの情報お客様がDaxdiをご利用になる際には、お客様がアカウントを作成していない場合やログインしていない場合でも、お客様のブラウザから送信される特定の情報を自動的に収集します。この情報には、お客様がプラットフォームをどのように利用したかの詳細、お客様のIPアドレス、アクセス時間、ハードウェアおよびソフトウェア情報、お客様が使用したデバイスに関する情報などが含まれます。

Your transactional information. We maintain records of transaction and payment data. These records may be more detailed than the concise summary you see in your Account. Cookies. We also use cookies (small text files that your computer sends each time you visit our Online Platform) or similar tracking methods, for example, mobile advertising ID numbers on our website and application (for mobile phones). We use these tracking methods to give you a better experience with Daxdi. For example, they help us recognize your device, store your language preferences and keep you connected so you do not have to log in again each time you use Daxdi. Learn more about how and why we use cookies in our Cookie Policy.

Why we collect this information?

We use your personal data for the following reasons: To make your experience with Daxdi as smooth and easy as possible. We use your data to fulfil our contractual obligations to you, while ensuring that you can enjoy all the exciting features of our online platform. For this reason we use your data to: Give you access to use all the functions of our Online Platform, including the payment functions. Make sure that the screen you see is compatible with your browser and device. Support you if you have any questions or problems with your Account or transactions. We may contact you in a number of ways to help you resolve problems: by email, phone, text messages or notifications. Send you status updates, invoices and/or payment reminders by email, SMS, WhatsApp, any other direct messaging platform, or notifications. Keep our internal administration in order. Provide, customize, measure and improve our advertising and marketing. We want to provide all our users with a great experience on our Online Platform. To help us achieve this goal, we want to know what Users click on and what you think of our Services. In this context, we process your data for:

Show you suggestions (e.g., interesting lots) and personalized ads (on other websites) based on how you interact with our Online Platform. Inform you about additional services, events, offers, promotions or benefits. Contact and communicate with you by email, phone or SMS (or any other direct messaging platform). Invite you to leave comments on our Services. Work with anonymous statistical information to better understand who uses Daxdi, perform market analysis, improve our marketing and transactional emails, and optimize navigation on our Online Platform. To optimize our Services and marketing we may use cross-device tracking from external service providers (such as Google and Criteo). We use cross-device tracking to track your behavior on different devices that are linked by a unique user ID. This user ID is assigned to you during registration. By tracking your behavior, we can provide you with personalized content on all your devices. For example, we can show you personalized content on your computer based on your behavior in our mobile application. You can find more information about managing cross-device tracking in our Cookie Policy.

To ensure that Daxdi is a secure and reliable platform for both Buyers and Sellers. Maintaining a secure and reliable Online Platform is very important to us. We may need to process and store your data to protect our Users or to comply with certain legal obligations. In this context we process personal data for: Prevent, track and counteract fraud or any other illegal or unethical use of our Online Platform. For example, our Fraud team uses this data to search for Users who do not comply with our Terms of Use and our systems may link several data points to prevent (temporarily or permanently) these Users from using our Online Platform. Register, mediate and resolve possible disputes or irregularities. Comply with our legal obligations, such as keeping records and assisting in criminal or other investigations conducted by the relevant authorities. Enforce our Terms of Use and other policies. Use predictive models to determine whether we need to ask certain Users for a form of payment security or block their Bid or payment. For example, we use a Users bidding, purchase or sales history and location to predict the likelihood that the purchase agreement will be cancelled. Depending on the outcome of this model we may ask you to verify your credit card before placing a Bid as a security measure.

お客様の情報をどのように保護し、どのくらいの期間保存するか

当社は、お客様のデータのセキュリティを非常に真剣に考えています。そのため、不正アクセス、破壊、改ざんからお客様のデータを保護するために、セキュリティ手順と技術的な制限を設けています。お客様のデータの暗号化などのセキュリティ対策に加えて、パスワードを慎重に選択し、ログイン詳細を秘密にしておくことをお勧めします。

当社は、より長い保持期間が要求されるか、法律で許可されている場合を除き、本プライバシーポリシーに記載されている目的を達成するために必要な期間、お客様の情報を保持します。お客様の個人データの保持期間は、処理の目的（例えば、決済サービスや詐欺防止のため）や当社の法的義務によって異なる場合があります。例えば、お客様の購入や販売に関する情報（財務データを含む）を10年間保持することが法的に義務付けられています。

How to access, control and modify your personal data

You can adjust the information associated with your Account using your Account settings. If you want to know what information we hold about you, you can ask us to send you a summary of your personal information. You may also ask us to delete your personal information. You can do this by sending an email to privacy@pakapuka.com. Please clarify in the subject line whether you are requesting access to or removal of the data. This will make it easier for us to help you as soon as possible. Please note that we may request additional information to verify your identity, such as a copy of your ID, before we can begin working on your request. In addition, in certain cases you may object to or request restrictions on certain processing. If you have asked us to remove your personal information: We may refuse to delete or anonymize your information if you still have certain obligations to us or another User (for example, if you still have to deliver a Lot or pay an outstanding commission invoice). We may retain some of your personal information if this is necessary for our legitimate interests, for example, for fraud detection and prevention. For example, if you delete your Account and we have good reason to believe that you have not acted in accordance with our Terms of Use, we may retain certain information in that Account to prevent you from opening another Account in the future. User Material that you have uploaded to our Online Platform (including the names of artists) will remain publicly visible on our Online Platform.

プライバシー侵害

当社がお客様のプライバシー権を侵害していると思われる場合は、privacy@pakapuka.com までメールでお知らせください。電子メールを受信した後は、できるだけ早く調査を行います。また、関連する国の監督当局に苦情を申し立てることもできます。