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    • Daxdi now accepts payments with Bitcoin

    Support tickets system

    How works the Daxdi support tickets system?

    Our ticketing support system is the easiest and fastest way to get in touch with our customer service.

    You can use the support tickets to make any kind of query or doubt about Daxdi's operations, any error found, any problem you may have or simply ask for information about anything related to Daxdi.

    Our excellent customer service is available 24 hours a day, 7 days a week. As we have users and customers from all over the world with all time slots we are committed to provide this unbeatable customer service.

    The average response time for a support ticket is 30 minutes.

    Here is a brief guide to help you understand how it works and how to use it

    Creating a new support ticket

    To create a support ticket, simply login to your user panel, there you will see both a quick access card to the ticketing system and a menu option.

    To open a new ticket you just have to click on the open new ticket button, fill in all the data and click on the create ticket button.

    Once you have created the ticket, you will receive the confirmation in your email, and you will see the created ticket in your support ticket panel, marked as open and awaiting reply.

    Receiving a reply to a support ticket

    As soon as our customer service agents respond to your support ticket you will receive an email notifying you that your ticket has been responded to, along with a brief summary and a quick link to your user panel to view the ticket.

    If your question, query or problem has not been fully resolved, you can answer the ticket again from your user panel.

    Closing solved support tickets

    When an open support ticket has no response from the user within 24 hours, we assume that the question, query or problem is fully clarified and the ticket will be closed automatically.

    Once the ticket is closed you cannot send any answer, if you still have more doubts, questions or problems you will have to open a new support ticket.

    The support centre and FAQs

    We invite you to read our collection of frequently asked questions and our support centre, in most cases you will find there the answer to your doubts or questions.

    This will help us to not overload our customer service being more effective and fast in their responses.

    Do you still have doubts or questions?

    See more information and know all about Daxdi auctions

    FAQs

    Visit the frequent questions answers, there you will find the answers to the most questions.

    View FAQs

    Support tickets

    Open a new support ticket from your user panel, you will have an answer in less than an hour.

    Open a ticket

    View guides

    Visit the Daxdi guides, there are a detailed guide for each auction type and Daxdi function.

    View guides

    Support center

    Visit the Daxdi support center to get the quick solution to the main issues and doubts.

    View support center

    Points shop

    Visit the Daxdi points shop to see and buy exclusive products only with your Daxdi points.

    View shop

    Categories

    Search your preferred products by categories, in Daxdi you will find all that you want.

    View categories

    Online shop

    Visit the Daxdi online shop and buy without participate in auctions any product auctioned on Daxdi.

    View shop

    Discover Daxdi, the unique and incredible online auctions paradise.

    Only Daxdi Club members can purchase lottery numbers

    Join Daxdi Club and enjoy all its benefits instantly.

    You will get instant access to all Daxdi Club features, daily refills and much more.

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    Daxdi

      Daxdi a new online auctions world, the biggest auctions house on the world, many different types of auctions, new auctions each 5 minutes, and more than 3 million users registered until 2024

      ¿Are you not a Daxdi member yet?

      Daxdi a new online auctions world, the biggest auctions house on the world, many different types of auctions, new auctions each 5 minutes, and more than 3 million users registered until 2024

      ¿Are you not a Daxdi member yet?

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